A few good
questions.
Packages, tills, invoices, AI and your business data—explained in everyday terms.
What is Keen Supermarket ERP?
It is a monthly subscription ERP and POS system for Sri Lankan supermarkets, food marts and grocery shops. It connects billing, inventory, purchasing, customers, branches and reports.
What does the starting package include?
Starter costs LKR 1,000 per month and includes 500 items, one sales point, unlimited users and invoices, and 100 included AI credits each calendar month. Hardware and internet service are separate.
Can I bill when the internet goes down?
The Windows Electron ePOS app supports local billing after pairing, initial synchronisation and a valid cached entitlement. Cloud sync resumes when connected. Set up and test the till before relying on offline operation.
Can I print Sinhala, English and Tamil invoices?
Yes. The six standard designs cover Sinhala, English and Tamil in 80mm and A4. Your business and branch settings supply invoice details. A4 can use your logo as a centre watermark.
Do I need another Keen AI subscription?
No. Each ERP package includes its own monthly credit allowance. One successful answer uses one credit. Staff and branches of the same business share the allowance, which resets in Asia/Colombo each calendar month.
Can AI read another supermarket’s records?
The ERP assistant scopes reports and chat history to the authenticated business, user permissions and selected branches. A Super Admin must explicitly select a business workspace. Public support chat is separate from ERP reporting.
How do shops and stores count?
Each sales point or store is one ERP location. Growth includes one sales point plus one store; Business includes the same location split with more items and AI credits; Professional includes two sales points plus one store; Enterprise includes four sales points plus one store.
How do monthly payments work?
Choose a package, create your business account and complete the hosted Dodo Payments checkout. Access is activated after a verified successful payment. Recurring billing is managed through the billing portal; creating an account alone does not charge a card.
Can I cancel or change a package?
Use the billing area to manage an existing subscription and contact support before changing capacity. Existing recurring accounts must be managed before starting another checkout. Cancellation and the paid access period are shown in your billing account.
Can you help move my item list?
Contact Keen Systems with your item count, current file format, number of sales points and stores. We can discuss import preparation and onboarding requirements before you begin.